Update: Office 365 – Shared mailboxes

17th January 2012 under Project news Staff | Leave a comment

Some users are reporting incomplete migration of generic mailboxes. We have identified what has caused this issue and are currently running another migration for generic mailboxes to resolve this which should be fully complete by tomorrow morning (Wednesday 18 January).

Users requiring assistance in setting up access for their colleagues to access these resources should follow the Share or Delegate Account Access instructions.

If you are experiencing any other issues with Office 365 then please continue to contact the ICS Service Desk.

Thank you for your patience.

Update on Student GWmail Migration

15th January 2012 under Project news Students | Leave a comment

We are currently running the very last few migration scripts and these should be finished overnight. Overall the migration of student mail from GroupWise to Office 365 has gone well and there has been a very low percentage (<0.5%)of migration failure.

We can run the migration tool again if your mail has not appeared in your new dmail mailbox – please log a call with ICS Service Desk – but please wait until after 9.00am on Monday when the final migration is due to complete.

 

User guide: Granting access to shared mailboxes in Office 365 webmail

12th January 2012 under FAQ Staff Students | 4 Comments

Some of our users have been asking for assistance with granting their colleagues access to shared mailboxes via Office 365 webmail.

The guide below has been developed to help you. Please continue to log any issues with ICS Service Desk.

User guide: Granting access to a shared mailbox via Office 365 webmail

Update: Switchover to Office 365

11th January 2012 under Project news Staff Students | 5 Comments

Staff have now had their mailboxes fully migrated from GroupWise to Office 365. We are aware that a few issues remain for some and want to assure you that we are continuing to resolve the following:
Proxy Access
- most generic resources have now had their inbox migrated and cabinets and folders will soon follow
- users who previously had permission to generic resources should now be able to access these. Shared access to another member of staff’s mailbox or calendar will need to be granted again
Distribution Lists
- distribution lists have now been migrated and appear to be working as normal.
Logging in
- some users have reported issues with logging in. If you find you cannot log in to dMail, please contact the ICS Service Desk to report this.
Missing mail, calendar, appointments, folders
- some users are missing items from their mailbox and calendars. We can run the migration toll again for your mailbox if required, please contact the ICS Service Desk.
Archives
- user archives will be migrated from Monday 16th January.
Students mailboxes
- students are now also using Office 365 to send and receive mail. Their GroupWise mailboxes are being migrated to Office 365 this week but you may still access old email at https://gwwebmail.dundee.ac.uk
Applicant mailboxes
- applicants are now also using Office 365 to send and receive mail. Their GroupWise mailboxes are not being migrated to Office 365 but you may still access old email at https://gwwebmail.dundee.ac.uk
The Service Desk has been very busy as we support our users with the new email service so bear with us and we will resolve your request as soon as possible. In the meantime, thank you for your patience.
Please remember step-by-step instructions for common tasks are available on the Office 365 support pages www.dundee.ac.uk/ics/services/email/msoffice365/common-tasks
Please do continue to contact the Service Desk if you are experiencing any difficulty.

GroupWise Mail moved to Office 365

6th January 2012 under Project news Staff Students | 38 Comments

As planned, on Friday 6 January 2012 at 5pm the University email service, dMail, changed from GroupWise to Microsoft Office 365 and GroupWise will no longer send or receive mail. Mail will now be sent to your Office 365 account.
During the weekend we will be completing the migration to Office 365 to be fully operational at the start of business on Monday 9th January. Student email will be migrated by 16th January in time for the start of SEmester 2 teaching.
OFFICE 365 WEB ACCESS
Your new Microsoft Office 365 account can be accessed online at http://webmail.dundee.ac.uk using your normal university username and password as before.
The preview address http://www.outlook.com/dundee.ac.uk will also still work.

During the transition period older emails can be accessed on GW at https://gwwebmail.dundee.ac.uk/

Guide to setting up your BlackBerry

6th January 2012 under FAQ Project news Staff | 3 Comments
Note: This guide is for University contract BlackBerries only – users own contract devices connect using a different server

Blackberry Set Up Guide

Once we switchover to Office 365 a change is required to your BlackBerry to point the device to the Cloud BlackBerry Enterprise Server (BES). This cannot be done in advance of the switchover and regrettably will mean a short period of downtime. Users may reset their own devices following the steps in in this guide or request that this is done by ICS. For users in CLS or CMDN, please contact your local IT support.

SOE users can now access BlackBerry Desktop Manager from the desktop and you are strongly advised to backup your device before handing it in for reset.

Stop Press: Student email to be Migrated too!

5th January 2012 under Project news Students | 5 Comments

We have concluded a deal with Cloud Technology Solutions to fully migrate all student and taught post graduate email during the week following the switchover – our intention is to have all student email fully migrated by the beginning of Semester 2 – more details to follow

dMail Switchover weekend starts Friday 5pm

5th January 2012 under Project news | Leave a comment

On Friday 6th Jan at 5pm we will switch mail delivery from GroupWise and start sending mail to Office 365. From that time no mail will be received or sent within GroupWise and all mail will be sent and received in Office 365. During the weekend we will be finalising the migration of staff email and on Monday the switch should be complete.

 

How to set up your iPhone for Office365

5th January 2012 under FAQ Project news | 13 Comments

A new guide has been prepared to demonstrate how easy it is to add your Office 365 account to your iPhone – if you want to fully sync your mail, contacts and calendar, set up your dundee.ac.uk email using the Exchange option by following this guide

If you already use the IMAP option to receive GroupWise mail please remember to turn this off after the switch.

Accidental hurdles: What Outlook can’t do..

3rd January 2012 under FAQ | Leave a comment

It’s happened to everyone: suddenly the computer won’t let you do an action that (always) is critical to completing your task. You mentally search for an explanation for a few seconds, then frown at the monitor and ask, accusingly, “Why can’t I do that?” read more… Read more »