Staff have now had their mailboxes fully migrated from GroupWise to Office 365. We are aware that a few issues remain for some and want to assure you that we are continuing to resolve the following:
Proxy Access
- most generic resources have now had their inbox migrated and cabinets and folders will soon follow
- users who previously had permission to generic resources should now be able to access these. Shared access to another member of staff’s mailbox or calendar will need to be granted again
Distribution Lists
- distribution lists have now been migrated and appear to be working as normal.
Logging in
- some users have reported issues with logging in. If you find you cannot log in to dMail, please contact the ICS Service Desk to report this.
Missing mail, calendar, appointments, folders
- some users are missing items from their mailbox and calendars. We can run the migration toll again for your mailbox if required, please contact the ICS Service Desk.
Archives
- user archives will be migrated from Monday 16th January.
Students mailboxes
- students are now also using Office 365 to send and receive mail. Their GroupWise mailboxes are being migrated to Office 365 this week but you may still access old email at https://gwwebmail.dundee.ac.uk
Applicant mailboxes
- applicants are now also using Office 365 to send and receive mail. Their GroupWise mailboxes are not being migrated to Office 365 but you may still access old email at https://gwwebmail.dundee.ac.uk
The Service Desk has been very busy as we support our users with the new email service so bear with us and we will resolve your request as soon as possible. In the meantime, thank you for your patience.
Please remember step-by-step instructions for common tasks are available on the Office 365 support pages www.dundee.ac.uk/ics/services/email/msoffice365/common-tasks
Please do continue to contact the Service Desk if you are experiencing any difficulty.
For staff and research postgrads we are planning to fully migrate the contents of your mailbox including the archive – but to do so we must be able to ‘see’ the archive – please read the following message and take the appropriate action:
Colleagues,
we are continuing to progress the migration of staff mail to Office 365 and are still on target for the major switchover date of 9th January – (think you might have missed communications?? – catch up on dMail blog http://blog.dundee.ac.uk/office365/)
Our plan includes the migration of staff and research postgraduate mail, contacts, calendar and archives and for this to be fully in place by the change date. However, we can only move the archives we can see on your Home (normally H:) drive – if your archive is not currently in the right place NOW is a good time to move it.
PC Users
Using the Groupwise client
To check your archive location –
GroupWise > Tools > Options > Environment > File Location > Archive
To move your archive
1. Navigate to the locations shown for your archive using Windows Explorer
2. Copy the directory of ***arc to H:
3. Go to GroupWise > Tools > Options > Environment > File Location > Archive and change this to H:
Mac Users
non-Groupwise archives cannot be copied across and you should contact your local IT support for advice’
At the recent briefing, Support analysts raised a number of questions:
Will Microsoft audit the mail content?
No, Microsoft will never audit our mail content
What happens to our data if we wish to migrate to another vendor?
The data will be removed from Microsoft’s storage Read more »