These pages are intended for the University of Dundee IT User Community and reflect issues that Information & Communication Services (ICS) are dealing with. They may not fully represent all known issues. Please contact ICS Service Desk if you need to log a call or seek further assistance.
We are aware that over the weekend some users experienced issues accessing MyDundee.
This issue has now been resolved and full service was restored at 9.20am. Please contact the Service Desk if you are still experiencing any difficulties with this service.
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Users are reporting issues with accessing My Dundee.
Our technical teams will investigate this issue as soon as possible.
This issue has now been resolved and full service was restored at 1pm. Please contact the Service Desk if you are still experiencing any difficulties with this service.
Users are reporting issues with accessing CODA.
Our technical teams are working to restore services.
If you require more information please contact the ICS Service Desk and quote reference no. 41204
This issue has now been resolved. Please contact ICS Service Desk if you are still experiencing any difficulties with this service.
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We are aware users are experiencing issues with using Pay2Print in IT suites.
Our technical teams are working to restore services.
Service has now been restored. We are continuing to investigate the root cause of this issue.
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We are aware that users are unable to access dMail.
Our technical teams are working to restore services. We apologise for any inconvenience caused.
Service has now been restored. We are continuing to investigate the root cause of this issue.
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We are aware users are experiencing issues with accessing MyDundee.
Our technical teams are working to restore services.
Access to PECOS live was restored on Friday afternoon.
Our suppliers are aware that there are a number of POs Pending Transmission and will resolve this soon.
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Users are reporting issues with accessing PECOS.
The CAPS team are liaising with their suppliers to resolve this issue.
If you require more information please contact ICS Service Desk and quote reference no. 40689.
Between 7.30 and 9.00 am on Tuesday 8 May our technical staff will be testing the resilience of UoD WiFi.
It is possible that users may not be able to log in to UoD WiFi during this time. This work is essential to prevent any further unscheduled disruptions to the service.
Users have been reporting issues with connecting to UoD Wifi. Our technical teams have investigated and have now resolved the issue.
Any users who have experienced issues with UoD Wifi today, and made any changes to their wireless configuration may have to reinstall the setup again to allow connection. If no such changes have been made, then users should be able to connect to UoD Wifi as normal.
If you require more information please contact the ICS Service Desk and quote reference no. 40628
This work was completed as planned and services were restored by 7.10 am.
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On Wednesday 2 May at 7am the Kirkcaldy campus will be without network connectivity for a short period. During this period we will migrate the Kirkcaldy network link to an alternative route to enable our suppliers to carry out urgent repair work.
The popularity of the ICS Status page has seen it evolve into a key resource for communicating with our users about ongoing service issues and planned maintenance. The page has been given a well-deserved revamp and is now powered by WordPress.
To keep your finger on the pulse, add this page to your RSS feeds or follow us on Twitter @UoD_IT. All new posts on this page will be tweeted automatically.
Our Service Desk team can now keep you informed about our service status via this page 7 days a week. (During Main Library Service Desk hours)
All requests for assistance should continue to be directed to ICS Service Desk so they can be logged and tracked. As with all ICS service developments, we would welcome feedback on the new Status page and Twitter feed via the Service Desk.
