Updating Adobe applications

We are receiving reports that some Adobe products fail to auto-update. An error message states the “the installer could not initialize” (sic).

This is a widespread problem with Windows 7 and is not isolated to the Managed Desktop.
We advise you to not update any Adobe products until a solution has been found for this problem.

Firefox and Adobe Flash

We are receiving reports that some Adobe Flash content, sites such as YouTube, do not display correctly, or at all, in Firefox. There appears to be some incompatibility issues between the 2 products that is a widespread problem not isolated to the Managed Desktop.

The Desktop team advise the following combination of Firefox and Adobe Flash appear to work OK:

  • Firefox v17.0.1 or v19.0 and Adobe Flash v11.1 or v11.2

If you are using a higher version of Adobe Flash than v11.2 then please uninstall it using the Remove App available in Apps on Demand. Once this has been removed you can then install the Adobe Flash plugin v11.2 available in the Apps on Demand > Internet & Communications.

An alternate work-a-round is to use Internet Explorer 9.

We advise you to not update Adobe Flash until a solution has been found for this problem.

Weekly Software Release Update – 19/02/2013

The following pieces of software and updates have been released to the Managed Desktop/Laptop this week. Read more »

Windows Update – February

A Windows Update was released to the Managed Desktop on Tuesday, 19th February 2013.