PowerPoint files opens as Read Only

Users have reported that PowerPoint files open as Read Only files. This is a known Windows 7/Office 2010 issue and can be solved by unchecking the details pane in Windows Explorer:

Open Windows (File) Explorer > navigate to Organize > Layout and uncheck the details pane.

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Excel file locked for editing by “Another user”

Users have reported that Excel files are being locked for editing by “Another user”. This is a known Windows 7/Office 2010 issue and can be solved by unchecking the details pane in Windows Explorer:

Open Windows (File) Explorer > navigate to Organize > Layout and uncheck the details pane.

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How do I connect to a Managed Desktop using Remote Desktop Connection?

Once you have configured your PC as described in Managed Desktop – Setup Remote Desktop you are ready to connect.

To connect follow this guide – Connecting via Remote Desktop Connection to your Managed Desktop PC.

Managed Desktop Survey – the results are in

Thank you for your responses to the Managed Desktop Survey – we received 100 responses in one week. Your feedback is very encouraging– your responses told us that more than 75% of  users are satisfied/very satisfied with the Managed Desktop; find it easy to use and it suits your requirements. Our support teams are particularly happy that you found the transition easy to make and the training and support was good.

You can download the Managed Desktop Survey Results.

We enjoyed reading your comments and can address some of your comments with sharing the tips below and letting you know what’s next.

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Are you finding Internet Explorer is loading slowly?

If you are finding that Internet Explorer is loading slowly, add-ons may be slowing down the launch of the browser. This is a common issue with Internet Explorer.

Microsoft has issued some useful guidance:

Acrobat does not launch after 30 days

Users are reporting that Acrobat that has been installed as part of a CS6 suite does not launch. This is a known Adobe issue.

We recommend solution 1 at:
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

Note
You do not need to enter an Administrator username and password to do this as the Managed Desktop uses Privilege Guard to give you authorisation.

Blank pages when printing from Internet Explorer

Some users receive blank pages when they print a webpage in Internet Explorer. You can change your settings to avoid this.

  • In the Internet Explorer window click Tools > Internet Options > Advanced > Accelerated Graphics.
  • Enable the check box next to “Use software rendering instead of GPU rendering.”

New apps – Java & Blackberry desktop manager

New apps added:

  • Blackberry Desktop Manager (Apps on Demand > Utilities)
  • Java SE 6.24 & SE 7.17 (Apps on Demand > Utilities > Java)

 Note on Java
Java can introduce vulnerabilities into a desktop and is therefore not installed by default on the Managed Desktop. Some applications require Java to run, therefore two versions are available to install from Apps on Demand. You will have to check the software that you are using to decide which version is best for you.

Users who need WebADI and PECOS should install Java SE 6.24.

Download the Apps Weekly Release for a full list of available apps.

Windows Update – June

Windows Update was released to the Managed Desktop for June 2013.

New Apps this week – Printer and Scanner Managers

New apps functions added this week:

  • Printer Manager (Apps on Demand > Avecto Printer Utility)
  • Scanner Manager (Apps on Demand > Avecto Scanner Utility)