Staff Desktop – change to IE default homepage

The Staff Desktop (sometimes known as the Managed Desktop) will be updated on Tuesday 21 October 2014 with the default homepage on Internet Explorer (IE) changing from the University homepage to the new Staff homepage.

This aims to provide staff with quick access to University online tools and resources. Users will still have the ability to change their homepage in IE should they wish. Guidance on changing the IE homepage can be found on Microsoft’s Support webpages at: http://support.microsoft.com/kb/252464.

If you have any queries about this change please contact the Service Desk.

Email issue – users experiencing slowness using webmail

We are aware that some users are finding email very slow when accessing it using webmail.dundee.ac.uk or via the ‘OWA’ application on devices. Microsoft have advised that upgrading from IE 9 to 11 may resolve this issue.

This blog posts describes what we are doing to support users and how to remedy the issue in certain situations.

 

Students using PCs in central IT Suites (including the Library)
Staff using PCs in centrally managed teaching rooms

  • The Central Learning & Teaching (CLT) Desktop used in IT Suites and teaching rooms will be updated next week (w/b 1 September 2014) from IE 9 to IE 11 and will address any email performance issues

Students and staff using personal devices

  • For Windows devices we recommend you update your internet browser to IE 11.
  • For Mac devices we recommend you update your internet browser to Firefox 31.
  • Android and iOS devices are unaffected.

Staff using Managed Desktop PCs

  • This guidance applies to those staff members who do NOT use CODA.
  • We recommend that you download IE11 from ‘apps on demand’. This will involve you restarting your PC.
  • UoD IT will release IE11 as standard on all Managed Desktop devices in due course.

CODA users on Managed Desktop (PC)

  • UoD IT have tested the CODA web app which has highlighted that a particular function is not working as expected in IE11. CODA users are therefore advised to remain using IE9.
  • If you require to access webmail, as opposed to the Outlook client, we recommend that you download and use Chrome or Firefox from ‘apps on demand’. This will involve you restarting your PC.
  • UoD IT are continuing to work with the Finance team to resolve this issue and we will provide an update in due course.

Staff using non Managed Desktop PCs

Information on recommended email software can be found on Microsoft’s Office 365 webpages.

  • If you have any questions about this guidance please contact the Service Desk.

Advanced information

Further help and support

We are here to help you get the most out of your day. Please contact the Service Desk by telephoning 01382 388000, emailing help4u@dundee.ac.uk , or by visiting the Service Desk in the Main Library.,

New software released

New software released to the Managed Desktop/ Laptop and CLT desktop.

Managd Desktop – Apps on Demand

  • Microsoft Office 2013 clean installer (removes 2010) 
    Rather than sitting alongside Microsoft Office 2010 this installer removes Office 2010 as part of the installation.
  • Dental Elective installer
    This can be found in Apps on Demand > College of Medicine, Dentistry & Nursing > Dentistry.
  • IBM SPSS 19 installer
    The license has changed and this is now available for all Managed Desktop users in Apps on Demand > Statistics.
  • Adobe Acrobat Pro XI installer
    This is now automatically included as part of the Managed Desktop build. Can also be downloaded from Apps on Demand > Utilities.
  • Adobe Creative Cloud packages (£69)
    See our licencing webpage.

CLT (IT suites and teaching rooms)

  • Dental Elective
    This can be found in Start > All Programs > College of Medicine, Dentistry & Nursing > Dentistry
  • Adobe Digital Editions
    This can be found in Start > All Programs > Utilities & Accessories
  • MEGA
    Molecular Evolutionary Genetics Analysis. Available in Start > All Programs > College of Life Sciences > General.
  • Splitstree
    Compute un-rooted phylogenetic networks from molecular sequence data. Available in Start > All Programs > College of Life Sciences > General.
  • Figtree
    A graphical viewer of phylogenetic trees. Available in Start > All Programs > College of Life Sciences > General.
  • MrBayes
    MrBayes is a program for Bayesian inference and model choice across a wide range of phylogenetic and evolutionary models. Available in Start > All Programs > College of Life Sciences > General.

New software released

New software released to the Managed Desktop/ Laptop and CLT desktop.

Managed Desktop – Apps on Demand

  • Riva Encoder
  • Adobe Flash 11.8 installers – This package installs Flash 11.8 for Internet Explorer and the Flash 11.8 plugin for other browsers such as Firefox and Chrome.
  • R Software installer – This installer will install R v3.0.0.0 and R Studio v0.97.449.
  • EndNote X7

 CLT (IT suites and teaching rooms)

  •  EndNote X7 – This replaces EndNote X4.
  •  Adobe Flash 11.8 for Internet Explorer and other browsers such as Firefox and Chrome.

New apps on Managed Desktop/ Laptop

New apps added:

  • HESA Validation Kit (Apps on Demand > Business Apps)
  • Pidgin  (Apps on Demand)
  • Mindview 5 (Apps on Demand)
  • Sumatra PDF Viewer, Alternate PDF reader (Apps on Demand)
  • Outlook 2013 shared mailbox sent items fix (Applied from the Network)
  • SMART Notebook 11 installer (Apps on Demand)
  • Ansys 14 installer (Apps on Demand)
  • Windows Phone app for desktop (Apps on Demand)
  • MapInfo 11.5 to replace MapInfo 8.1.5b (Apps on Demand)
  • Adobe Photoshop Elements 11 (Apps on Demand > Business Apps)

Advisory: Oracle Java Vulnerabilities – Reference No. 59470

We are making changes to the way Java is installed on the Managed Desktop/Laptop which means it will no longer be available automatically but you will be able to install the app from the ‘Apps on Demand’ folder. This does not apply to the CLT Desktop (IT Suites and teaching rooms). Read more »

Which applications come with the Managed Desktop?

The Managed Desktop is delivered to you with some applications pre-installed. Many of these you will never need to know about and are part of the infrastructure of the desktop.

Read more »