Email issue – users experiencing slowness using webmail

We are aware that some users are finding email very slow when accessing it using webmail.dundee.ac.uk or via the ‘OWA’ application on devices. Microsoft have advised that upgrading from IE 9 to 11 may resolve this issue.

This blog posts describes what we are doing to support users and how to remedy the issue in certain situations.

 

Students using PCs in central IT Suites (including the Library)
Staff using PCs in centrally managed teaching rooms

  • The Central Learning & Teaching (CLT) Desktop used in IT Suites and teaching rooms will be updated next week (w/b 1 September 2014) from IE 9 to IE 11 and will address any email performance issues

Students and staff using personal devices

  • For Windows devices we recommend you update your internet browser to IE 11.
  • For Mac devices we recommend you update your internet browser to Firefox 31.
  • Android and iOS devices are unaffected.

Staff using Managed Desktop PCs

  • This guidance applies to those staff members who do NOT use CODA.
  • We recommend that you download IE11 from ‘apps on demand’. This will involve you restarting your PC.
  • UoD IT will release IE11 as standard on all Managed Desktop devices in due course.

CODA users on Managed Desktop (PC)

  • UoD IT have tested the CODA web app which has highlighted that a particular function is not working as expected in IE11. CODA users are therefore advised to remain using IE9.
  • If you require to access webmail, as opposed to the Outlook client, we recommend that you download and use Chrome or Firefox from ‘apps on demand’. This will involve you restarting your PC.
  • UoD IT are continuing to work with the Finance team to resolve this issue and we will provide an update in due course.

Staff using non Managed Desktop PCs

Information on recommended email software can be found on Microsoft’s Office 365 webpages.

  • If you have any questions about this guidance please contact the Service Desk.

Advanced information

Further help and support

We are here to help you get the most out of your day. Please contact the Service Desk by telephoning 01382 388000, emailing help4u@dundee.ac.uk , or by visiting the Service Desk in the Main Library.,

PowerPoint files opens as Read Only

Users have reported that PowerPoint files open as Read Only files. This is a known Windows 7/Office 2010 issue and can be solved by unchecking the details pane in Windows Explorer:

Open Windows (File) Explorer > navigate to Organize > Layout and uncheck the details pane.

Read more »

Excel file locked for editing by “Another user”

Users have reported that Excel files are being locked for editing by “Another user”. This is a known Windows 7/Office 2010 issue and can be solved by unchecking the details pane in Windows Explorer:

Open Windows (File) Explorer > navigate to Organize > Layout and uncheck the details pane.

Read more »

Are you finding Internet Explorer is loading slowly?

If you are finding that Internet Explorer is loading slowly, add-ons may be slowing down the launch of the browser. This is a common issue with Internet Explorer.

Microsoft has issued some useful guidance:

Acrobat does not launch after 30 days

Users are reporting that Acrobat that has been installed as part of a CS6 suite does not launch. This is a known Adobe issue.

We recommend solution 1 at:
http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html

Note
You do not need to enter an Administrator username and password to do this as the Managed Desktop uses Privilege Guard to give you authorisation.

Blank pages when printing from Internet Explorer

Some users receive blank pages when they print a webpage in Internet Explorer. You can change your settings to avoid this.

  • In the Internet Explorer window click Tools > Internet Options > Advanced > Accelerated Graphics.
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Advisory: Oracle Java Vulnerabilities – Reference No. 59470

We are making changes to the way Java is installed on the Managed Desktop/Laptop which means it will no longer be available automatically but you will be able to install the app from the ‘Apps on Demand’ folder. This does not apply to the CLT Desktop (IT Suites and teaching rooms). Read more »

Updating Adobe applications

We are receiving reports that some Adobe products fail to auto-update. An error message states the “the installer could not initialize” (sic).

This is a widespread problem with Windows 7 and is not isolated to the Managed Desktop.
We advise you to not update any Adobe products until a solution has been found for this problem.

Firefox and Adobe Flash

We are receiving reports that some Adobe Flash content, sites such as YouTube, do not display correctly, or at all, in Firefox. There appears to be some incompatibility issues between the 2 products that is a widespread problem not isolated to the Managed Desktop.

The Desktop team advise the following combination of Firefox and Adobe Flash appear to work OK:

  • Firefox v17.0.1 or v19.0 and Adobe Flash v11.1 or v11.2

If you are using a higher version of Adobe Flash than v11.2 then please uninstall it using the Remove App available in Apps on Demand. Once this has been removed you can then install the Adobe Flash plugin v11.2 available in the Apps on Demand > Internet & Communications.

An alternate work-a-round is to use Internet Explorer 9.

We advise you to not update Adobe Flash until a solution has been found for this problem.