CLT Student Desktop 2014 for Service Desk and IT Analysts

UoD IT is updating the Central Learning & Teaching (CLT) Student Desktop for 2014.

Key features of this year’s Student Desktop are:

  • The operating system is now Windows 7 x 64 (64 bit);
  • Login times are faster;
  • The file storage has changed from Novell to Windows (see more about this later);
  • Internet Explorer 11 is the default web browser;
  • The instrastructure has been migrated to System Center Configuration Manager (SCCM) 2012 R2;
  • The associated Printing infrastructure has been migrated to a Microsoft environment;
  • There are over 300 applications now available with 1/3 being new and 20 being removed;
  • The wallpaper has been changed; and,
  • The ‘Supportive Software’ folder has been renamed to ‘Learning Technology’.

Applications available on the Student Desktop 2014

Applications removed from the CLT Student Desktop
o    Adobe Digital Editions
o    Bamboo installer
o    BFI Screenonline
o    Cute PDF
o    Chromas Lite v2.01
o    Discover Radio
o    EpiInfo 3.5.3
o    Histology Slide Viewer
o    Lingoes Translator
o    MindGenius 3.7
o    Minitab 16
o    MorphoJ
o    PuTTY
o    RasMol
o    Sage Planning for Business
o    SGA_AP
o    SigmaPlot 12.5
o    SPSS legacy file viewer
o    Visual Studio 2010 Pro
o    WinSCP

Locations you can access the CLT STudent Desktop 2014

Information for Local IT Analysts

Information on building the CLT Student Desktop 2014

Help & Support

We hope you enjoy the new Student Desktop 2014. If you have any questions or feedback please contact Help4U.

Email issue – users experiencing slowness using webmail

We are aware that some users are finding email very slow when accessing it using webmail.dundee.ac.uk or via the ‘OWA’ application on devices. Microsoft have advised that upgrading from IE 9 to 11 may resolve this issue.

This blog posts describes what we are doing to support users and how to remedy the issue in certain situations.

 

Students using PCs in central IT Suites (including the Library)
Staff using PCs in centrally managed teaching rooms

  • The Central Learning & Teaching (CLT) Desktop used in IT Suites and teaching rooms will be updated next week (w/b 1 September 2014) from IE 9 to IE 11 and will address any email performance issues

Students and staff using personal devices

  • For Windows devices we recommend you update your internet browser to IE 11.
  • For Mac devices we recommend you update your internet browser to Firefox 31.
  • Android and iOS devices are unaffected.

Staff using Managed Desktop PCs

  • This guidance applies to those staff members who do NOT use CODA.
  • We recommend that you download IE11 from ‘apps on demand’. This will involve you restarting your PC.
  • UoD IT will release IE11 as standard on all Managed Desktop devices in due course.

CODA users on Managed Desktop (PC)

  • UoD IT have tested the CODA web app which has highlighted that a particular function is not working as expected in IE11. CODA users are therefore advised to remain using IE9.
  • If you require to access webmail, as opposed to the Outlook client, we recommend that you download and use Chrome or Firefox from ‘apps on demand’. This will involve you restarting your PC.
  • UoD IT are continuing to work with the Finance team to resolve this issue and we will provide an update in due course.

Staff using non Managed Desktop PCs

Information on recommended email software can be found on Microsoft’s Office 365 webpages.

  • If you have any questions about this guidance please contact the Service Desk.

Advanced information

Further help and support

We are here to help you get the most out of your day. Please contact the Service Desk by telephoning 01382 388000, emailing help4u@dundee.ac.uk , or by visiting the Service Desk in the Main Library.,

Windows Updates – August 2014

The August 2014 Windows Updates were released w/b 18August 2014.

A YouTube video is available with more information about this update.

Windows updates – July 2014

The July update was released week beginning 14th July 2014.

A YouTube video is available with more information about this update.

SCCM 2012 – new Desktop management tool

The UoD IT Desktop team, CAMS, CLS and some college IT analysts are working together to migrate the Central Learning and Teaching (CLT) desktop to a new Desktop management tool called Microsoft SCCM 2012 R2 or SCCM 2012 for short.

The migration to SCCM 2012 will allow us to remove ZENworks as the primary Desktop Management tool at the University. This new tool will help us deploy operating systems and applications as well as report on asset inventory and application usage.

A large part of this migration work involves repackaging approximately 290 applications in time for the start of the academic year 2014/2015. As you can image this is quite a task and it is keeping all those involved pretty busy.

The Managed Desktop will also be migrated to this new tool and will replace Apps on Demand with an Application Catalog (sic). Work will not start on this migration until the CLT Desktop has been deployed.

(Application Catalog example)
SCCM 2012 Application Catalog

The move to SCCM 2012 helps us to reduce our licence costs and align our infrastructure.

If you would like any more information about SCCM 2012 then please do not hesitate to leave a question on the blog.

Windows Update – June

The June Update was released  w/b 26 June 2014.

A YouTube video is available with more information about this update.

Windows Update – May

The May Update was released w/b 26 May 2014.

Windows Update – April

The April update was released w/b 28 April 2014.

Windows Update – March

The March Update was released w/b 17 March 2014.

Windows update – January & February

The January Update was released w/b 20 January 2014.

The February Update was released w/b 17 February 2014.