Firefox and Adobe Flash

We are receiving reports that some Adobe Flash content, sites such as YouTube, do not display correctly, or at all, in Firefox. There appears to be some incompatibility issues between the 2 products that is a widespread problem not isolated to the Managed Desktop.

The Desktop team advise the following combination of Firefox and Adobe Flash appear to work OK:

  • Firefox v17.0.1 or v19.0 and Adobe Flash v11.1 or v11.2

If you are using a higher version of Adobe Flash than v11.2 then please uninstall it using the Remove App available in Apps on Demand. Once this has been removed you can then install the Adobe Flash plugin v11.2 available in the Apps on Demand > Internet & Communications.

An alternate work-a-round is to use Internet Explorer 9.

We advise you to not update Adobe Flash until a solution has been found for this problem.

Weekly Software Release Update – 19/02/2013

The following pieces of software and updates have been released to the Managed Desktop/Laptop this week. Read more »

Windows Update – February

A Windows Update was released to the Managed Desktop on Tuesday, 19th February 2013.

Windows Update – January

Windows Update was released to the Managed Desktop on Tuesday 15th January 2013.

Update: PC Specifications

An often asked question relates to the minimum specification required to run the Managed Desktop. The development team have responded with both a recommended specification and an absolute minimum required. Read more »

Windows Update – December

Windows Update was released to the Managed Desktop on Tuesday 11 December 2012.

Windows Update – November

A Windows Update was released to the Managed Desktop on Tuesday 13 November 2012.

Windows Update – October

A Windows Update was released to the Managed Desktop on Tuesday 16 October 2012.

Which applications come with the Managed Desktop?

The Managed Desktop is delivered to you with some applications pre-installed. Many of these you will never need to know about and are part of the infrastructure of the desktop.

Read more »

What should I do with the add-on prompts I am getting in Internet Explorer 9?

When browsing you will occasionally see messages on a Notification bar at the top of the screen about add-ons.

Add-ons provide extra features to Internet Explorer (IE) and you are usually prompted to give permission to install them, although they can install in the background and as part of other programmes. It is up to you whether you allow add-ons. They will be required for some websites, but you should be aware that they will slow down the performance of IE.

More info about the Notification bar and managing add-ons is available from Microsoft.