Network Refresh Update | July 2017

Dear Colleagues,

As you are aware, the University’s Network Refresh Project has been migrating buildings to the new Dell network over the last 3 months. We have now completed the installation of 50% of the network switches that are due to be installed on both City and Kirkcaldy Campuses.

Whilst the majority of these migrations have passed with limited issues, there have been occasional instances of outages that have taken longer than expected to resolve. I’d like to reassure all staff that UoD IT prioritise such issues and endeavour to resolve them in as timely a manner as possible, and that affected staff member’s patience in such cases is greatly appreciated.

Schedule for future migrations

An issue that affects less than 1% of the installed network switches has been identified and we’re currently working with Dell to find a solution. Therefore, no migrations will be scheduled until a solution to this issue has been identified, tested and implemented. I’ll get back in touch once we are ready to restart the migrations with the schedule.


An update from Circle IT on the switch issue

Circle IT“We have been working closely with the Dell engineering and worldwide senior management teams to resolve this issue as quickly as possible. Dell have analysed the logs, found the root cause and are now in the process of producing a new firmware release. We would sincerely like to apologise for any disruption caused.”


Wireless access point installations at City & Kirkcaldy campuses


We are close to finalising the work, with an additional contractor being appointed to carry out installations alongside the current contractor to ensure completion is reached as quickly as possible. In addition to this, you should start seeing external wireless access points appearing around campus. Collectively, all access points will ensure that the ‘eduroam’ wireless network provides blanket coverage across City campus, delivering a seamless wifi connection to you regardless of whether you’re inside or outside.

Wireless installation at Ninewells


Due to possible asbestos issues on the installation routes for the wireless access points, UoD IT along with Estates and Buildings, are working with a contractor to ensure all routes are safe. We hope to have the surveys completed soon and restart installation work in this area.

Kind Regards,

Jonathan

Dr Jonathan Monk
Director of IT

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