Reflection

  • Form audit

    Recently, we received an email from one of our suppliers, Form Assembly. Form Assembly do web forms. You may not have known it but you might have seen their product here, here and here. In essence, we build the form in Form Assembly and then through an elaborate array of levers and pulleys, it ends […]

  • Getting to grips with user stories and top tasks on the Alpha

    Creating content based on the top tasks of our users makes a lot of sense. The basic principle is that you can create a great user experience for the majority of visitors to your website if you focus on a relatively small subset of tasks. People come to our website looking to do stuff. They […]

  • Pair writing for the web

    What is it? Pair writing is a method we have been using to help us gather content. We work alongside subject experts in short sessions and write together. I recently worked with Anne-Marie Greenhill from the Academic Skills Centre to rewrite the content for their webpages and she wrote: Working with colleagues to complete specific […]

  • What our applicants really want from our website

    As we’ve said in previous posts, we’ve spent a lot of time collecting user stories relating to the audiences using our website (view the results). That gave us a lot of information, but it doesn’t really tell us what the really important tasks are for users (top tasks) and what are the not so important […]

  • What staff really want from our website

    I’ve covered the background to this research in my post about what prospective students want from our websites.

  • What current students really want from our website

    I’ve covered the background to this research in my post about what prospective students want from our websites.

  • Scottish Web Folk

    There are many ways to spend a sunny Friday afternoon in October, but by far the best way, last Friday at least, was in the company of almost 50 web professionals from 12 different institutions across Scotland.

  • Studying Abroad – or “How I learned to stop worrying and love SITS”

    So, three years ago, we moved course pages into the CMS from their former home on our good old-fashioned artisan web server Sky. After that was completed, we began moving Studying Abroad from its three former homes into one. It went horribly wrong

  • Won’t somebody think of the semi-colons?

    The University’s new content style guide is a large resource, and it’s a living document, so it’s only going to get larger. Within it are rules and guidelines covering everything from tone of voice to correct apostrophe use, from word choice to date format. If you find a formatting, style, punctuation or spelling situation not […]

  • The PhD user journey

    I was asked recently to look into the way we provide information to prospective PhD students, with a view to improving the way PhD related information is presented on the central University website. PhDs are one of those slippery customers with web content all over the shop. Not only is there content both on the […]

  • 2016 Freshers’ Week User Testing

    Introduction The Web Services team is a user and data led team. We decided that a great time to do user testing, with new students, was during Freshers’ Week. What we did A survey was produced to test Open Day attendance, the new 360º Virtual Tour, our communications during the admissions process, social media, matriculation, […]