research

  • What our applicants really want from our website

    As we’ve said in previous posts, we’ve spent a lot of time collecting user stories relating to the audiences using our website (view the results). That gave us a lot of information, but it doesn’t really tell us what the really important tasks are for users (top tasks) and what are the not so important […]

  • What staff really want from our website

    I’ve covered the background to this research in my post about what prospective students want from our websites.

  • What current students really want from our website

    I’ve covered the background to this research in my post about what prospective students want from our websites.

  • Staff top task workshops

    We had a brilliant time last week running workshops to identify the top tasks that staff need to complete when they visit the website. These were very useful sessions that not only allowed us to gather the crucial data we needed, but also gave staff from across the University a chance to speak to others […]

  • Our first sprint

    One of the principles that is the foundation of the web project is the ability to not only be open in what we do, but also to make things available early and often and continually assess how we’ve performed as a team. Agile is a project management methodology that allows us to do just that. […]

  • The PhD user journey

    I was asked recently to look into the way we provide information to prospective PhD students, with a view to improving the way PhD related information is presented on the central University website. PhDs are one of those slippery customers with web content all over the shop. Not only is there content both on the […]