Web Support

Last year we got in touch to let you know we will continue to support you during the Alpha Project. We asked you to use help4u@dundee.ac.uk so we could respond to your web requests.

Thanks to you we have had:

2000 calls assigned to the web team over the past year

30% of the calls came from External Relations, our number 1 customer

50 calls resolved in a week, our highest so far

1 hour to assign calls to the best person who can help you

Our most common feedback is “Wow that was fast!”

Written by:

Caroline started working at the university in 1995 and has been working in the web team since 1997. She is the Web Support Manager and works with Gary in replying to your support tickets.

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