What current students really want from our website

I’ve covered the background to this research in my post about what prospective students want from our websites.

The results!

Top ten tasks

We received 831 responses to this experiment.

Position

% of participants rating it in their top ten

1 =

Check my University email

67%
1 =

Login to My Dundee

67%
2

Login to eVision

54%
3

See a list of module/coursework deadlines for the whole year

52%
4 =

Find out when and where classes are

45%
4 =

Search for something at the library

45%
5

Get a list of exam times and locations

44%
6

See the modules for a course and how they are taught and assessed

39%
7

Find out the grades I need to pass a module

33%
8

Find out what is on the reading list for a specific course

32%
9

Find out about career opportunities after I graduate

28%
10 =

Access a recording of a lecture

25%
10 =

Find out more details about a course

25%
10 =

Find the email address for a staff member

25%

Current students are a harder audience to fully deliver a solution to as many of the tasks they highlighted span multiple different systems and directorates. The main corporate website will be able to deliver some of these solutions but perhaps not all. What interests me most from the research we’ve conducted is that students don’t understand who is responsible for what information, they just want to be able to “do stuff”, and really don’t care who provides that information.

Similarity Matrix

This looks really confusing to start with, but is a very effective way of displaying the information. Essentially it shows how often two tasks are grouped together. The redder the box, the more it has been grouped together. For us as designers, it helps us determine what people will look for in similar locations, so we can implement designs that cater for that desire.

We had 424 responses to this task.

View the full dataset

What’s next?

The study hasn’t quite completed yet as we want to give as many people as want to respond, the chance to do so. However we’re already starting to analyse what is coming in and design some early concepts.

In the coming weeks we’ll be releasing some posts where we look at these early concepts for parts of the site, based on this feedback, so you can see how we’re using data to give people what they want.

Written by:

Andrew graduated from the University of Dundee in 2003 with a BSc (Hons) in Applied Computing. He started working for the University in 2004 and spent four years working in the Careers Service and across wider Student Services. In 2008 he moved to the College of Life Sciences to act as their web developer, eventually expanding in 2012 to take on the development of Medicine, Dentistry and Nursing sites as well as heading up their IT unit in 2014-15. He became Head of Web Services in 2015 and brought together teams from across the University to create a unified web services team for the University.

  • Show Comments and Reply Form

    Leave a Reply

    XHTML: You can use these tags: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>