I’ve covered the background to this research in my post about what prospective students want from our websites.
Top ten tasks
We received 57 responses to this experiment.
% of participants rating it in their top ten
Find a staff member’s details (phone number, email, location)
See who works in a school/directorate and what their roles are, including their organisational hierarchy
Log in to apps (email, Box, My Dundee, etc)
Find and read policies in a simple, easy to use format
Book a room online
View and book my annual leave
Browse and book OPD courses
Report a problem to IT
See what rooms are free easily
Find a location on the campus map with directions on how to get there
View the university calendar, showing committees, working groups, etc
Find where someone’s office is on the campus map
Report a problem to Estates
One thing that perhaps isn’t conveyed clearly by the above, but came through really strongly in the workshops and raw user stories, is that staff overwhelmingly just want “one place” to find information on people and policies, and they don’t care who gives it to them.
This looks really confusing to start with, but is a very effective way of displaying the information. Essentially it shows how often two tasks are grouped together. The redder the box, the more it has been grouped together. For us as designers, it helps us determine what people will look for in similar locations, so we can implement designs that cater for that desire.
We had 42 responses to this task.
The study hasn’t quite completed yet as we want to give as many people as want to respond, the chance to do so. However we’re already starting to analyse what is coming in and design some early concepts.
If you’re not part of our subscriber list, and would like to participate in the study, then let us know at firstname.lastname@example.org.
In the coming weeks we’ll be releasing some posts where we look at these early concepts for parts of the site, based on this feedback, so you can see how we’re using data to give people what they want.