What staff really want from our website

I’ve covered the background to this research in my post about what prospective students want from our websites.

The results!

Top ten tasks

We received 57 responses to this experiment.

Position

% of participants rating it in their top ten

1 =

Find a staff member’s details (phone number, email, location)

65%
1 =

See who works in a school/directorate and what their roles are, including their organisational hierarchy

65%
2

Log in to apps (email, Box, My Dundee, etc)

63%
3

Find and read policies in a simple, easy to use format

46%
4 =

Book a room online

44%
4 =

View and book my annual leave

44%
5

Browse and book OPD courses

40%
6

Report a problem to IT

39%
7

See what rooms are free easily

33%
8

Find a location on the campus map with directions on how to get there

30%
9

View the university calendar, showing committees, working groups, etc

28%
10 =

Find where someone’s office is on the campus map

25%
10 =

Report a problem to Estates

25%

One thing that perhaps isn’t conveyed clearly by the above, but came through really strongly in the workshops and raw user stories, is that staff overwhelmingly just want “one place” to find information on people and policies, and they don’t care who gives it to them.

Similarity Matrix

This looks really confusing to start with, but is a very effective way of displaying the information. Essentially it shows how often two tasks are grouped together. The redder the box, the more it has been grouped together. For us as designers, it helps us determine what people will look for in similar locations, so we can implement designs that cater for that desire.

We had 42 responses to this task.

Staff similarity matrix

View the full dataset

What’s next?

The study hasn’t quite completed yet as we want to give as many people as want to respond, the chance to do so. However we’re already starting to analyse what is coming in and design some early concepts.

If you’re not part of our subscriber list, and would like to participate in the study, then let us know at help4u@dundee.ac.uk.

In the coming weeks we’ll be releasing some posts where we look at these early concepts for parts of the site, based on this feedback, so you can see how we’re using data to give people what they want.

Written by:

Andrew graduated from the University of Dundee in 2003 with a BSc (Hons) in Applied Computing. He started working for the University in 2004 and spent four years working in the Careers Service and across wider Student Services. In 2008 he moved to the College of Life Sciences to act as their web developer, eventually expanding in 2012 to take on the development of Medicine, Dentistry and Nursing sites as well as heading up their IT unit in 2014-15. He became Head of Web Services in 2015 and brought together teams from across the University to create a unified web services team for the University.

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